The unprecedented growth within the ICT sector has led to equal growth in datacentres. The hardware and software have become more extensive and critical, so too has the time and effort required to provide optimal protection and ensure operability. Our teams have the expertise and are responsible for operating and maintaining mission critical facilities on behalf of leading ICT and datacentre clients.
I find them extremely flexible in whatever the situation – out of hours, weekends, nights, whatever the case they always deliver. It’s the sign-off of projects as well, they say what they are going to provide, how they are going to provide it and how it looks upon completion. They’re technical expertise are second to none and I’d have no issue recommending the guys in LotusWorks.
FACT FILE SNAPSHOT
Customer: Google Ireland
Customer’s success criteria:Ongoing availability of the datacenter-uptime
Duration:2010 - Date
Services provided: Operations and Maintenance
Managing Performance, Delivering reliability for global ICT client
Our client is responsible for ensuring information is accessible to their global audiences 24/7. Any interruption in accessing the data or minor stoppage in data flow results in downtime and downtime has a major financial impact on the client competitiveness. The availability of the datacenter is key to ongoing business success. LotusWorks supports the ICT client with a team of technical expertise and is responsible for the ongoing operations and maintenance of the facility.
LotusWorks operates and maintains the datacenter, delivering a solution focused on risk reduction and facility uptime. In this environment “uptime” of plant and equipment is critical to the client’s needs. It is through the implementation of a comprehensive maintenance program and our experience of mission critical environments that we successfully maintain facility uptime. Working hand in hand with our client we understand their specific requirements.
Expert, responsive, hands on support will ensure 100% facility uptime for this client. The facility requires 24/7 operations shift cover, our teams monitor all aspects of the data centre’s key requirements and any issues are easily identified which safeguards the facility against operational risks. We have implemented a transparent schedule, structured to deploy the work team in an optimal configuration for emergency response, equipment maintenance and vendor management. Our team is screened to qualify their technical, administrative and communication capabilities. This approach provides clients with the confidence that risk reduction is priority 24/7.
LotusWorks O&M team provide regular planned critical maintenance to cover all equipment across site which increases our client’s confidence and improves the reliability of this critical equipment. All maintenance work performed is documented, tracked and communicated to the client. By drawing on the wide range of experience within our onsite team we can meet our client’s changing needs. Power efficiency is key in this environment and we constantly strive to find ways to implement efficiencies across site.
While O&M is our remit our team continually supports our client’s challenges as and when they arise and we propose continuous improvements to increase the lifecycle of the facility.
Gerry's goal is to continue to support LotusWorks in maintaining its renowned reputation & to assist them in achieving their Vision of being recognized globally as a leading provider of technical services to Industry.
Phone: +353 86 831 6756